Sprint must be the worst phone company ever. They are completely incompetent. A family of monkeys would do a better job. I have spent the last couple days trying to get a business phone line. Yes, days. It would have been easy if any other phone company provided service in the Longwood area. But unfortunately Sprint is the only company we could use. They won by default. Sprint was the first company I called, because my parents use them and the lines are already set up. I spent 3 hours being transferred from one person to the next. It was like a human game of "Hot Potato". I was given at least 5 different numbers to call and transferred to no less than 10 different people. No one could answer my questions or transfer me to someone who could. All I needed to do was set up the stupid business line! Eventually I spoke to a manager and thought I had it all figured out.
What I really wanted was a forwarding line, a phone line without a physical location, which forwards all the calls to a secondary number (my cell phone). This would allow us to keep the phone number consistent when we move. They said that Sprint does not offer this service. Today I called back to make sure everything was set up correctly. It wasn't. They gave me a residential line! I canceled the order and hung up. Surely SOME other company will provide business phone lines in the area. So, I did an internet search and called every small, no name company I found. No luck.
Emily suggested we sign up for a 1-800 number instead. She called MCI and got the info. Before making a decision, I called Sprint Yellow Pages to make sure we could get a free basic listing with a 1-800 number (all business lines get a free listing). After being transferred another 50 times and calling 5 more phone numbers, I found out that it was going to cost $25 a month for a basic listing, $40 for a bold listing and $200+ for a business card sized ad. Those charges, plus the 11 cent per call charge for the 1-800 number put us over budget. Sprint was our only hope. So, I called back and braced myself for the onslaught of new phone numbers and transfers. This time I got lucky. I reached Andy at the Central Florida Sprint location and got exactly what I wanted. He set me up with a forwarding line (Sprint actually does offer the service), an easy to remember number (407-681-4DVD), and got me into the Yellow Pages.