I'm glad to see that USAA has good account security. Today I tried to log-on to Emily's USAA account to check her statement balance (I pay all of our bills using online billpay). For some reason her account was locked. So, I called them and spoke in a butch dyke voice, pretending to be her. The guy was skeptical; he kept putting me on hold, then coming back and asking security questions (may of which I either didn't know or got wrong). Then he called me "Sir" by accident and again questioned my identity when I didn't correct him. I assured him that I was in fact Emily. He ended up helping me log onto her account and calling me "Mam" for the rest of the conversation.